Weekly Wynn #4: "Deep Breaths"

Back at the wheel, at a pace.

August 15, 2022

Hey everybody, it's me again. Lots of new things going on lately, along with a good amount of the old. This week's topic: Focus. I know, it sounds a bit redundant - something as simple as making sure every "I" is dotted, and "T" crossed, definitely had a run-of-the-mill feel. But focus is crucial, as anybody in this line of work will tell you. Today I thought I'd go over some of the more attentive parts of the job, while keeping to a timely reading manner. Challenging? Maybe. Impossible? Maybe not. Let's find out!

Mitigation, with a dose of realism.

On a world with only so many hours out of the day, it's no wonder that things can stack up on us so fast. But therein lies the goal: how to do as much as we can in the pursuit of improvement, while also making sure we're not driving ourselves into the ground? It's a tough fight, that's for sure, and without help along the way it only gets tougher. That's where the teamwork comes in.

At Wynn, we operate in stations. While our staff is trained in every part of the job, we make sure the shop is running with a smooth workflow by having people stationed for certain tasks. Exterior needs done first? The vehicle makes it way to the Exterior Station. Interior next? Rolls its way down. For every part of the process, we have experts manned at the ready to begin and complete a full service. In practice, it's a good mix between having an all-educated team where everyone knows everything and having specialists that can prioritize specific tasks to ensure quality work.

Steps and Steps

After the initial detailing, we line up the vehicles to double-check everything.

It's a very attentive process to make sure a car comes out of our shop as perfect as can be. Honestly, it's one of the driving factors for our entire business: quality assurance. If we can make every car, truck, boat or what have you come out looking good to where they'll never be a complaint, then we've succeeded for that day. And this spans through every position here; even though I'm personally just the secretary here, I started out on the main floor like everyone else and can detail if need be.

At the end of the ride, we take the vehicles outside to observe them in direct sunlight. This helps us see any small spots or places that were harder to notice in the shop proper, and to quickly fix them. Once everything is looking slick and prime, the keys are sent to the front desk, and I call up the owners. I'd tell you more of my end of the day-to-day, but secretary deskwork has never known to be the topic of interesting reads.

The process of detailing a vehicle is alot more complicated than what I make it out to be: if I were to go into the more verbose version of what we do here, I'd run out of space to type before I'd even get close to the middle of it. But it's good work, and we're good at doing it. Some may even say great. The days may be long, but there's never a dull moment when you're on the main floor with the rest of us. And while that's going on, more interesting faces and requests will come in one after another.

So, in the meantime, I'll keep you posted. Cheers.

- Barker